FREQUENTLY ASKED QUESTIONS
Following is FAQs list. Please read these before reaching to us for any questions.
HOW LONG ARE YOUR SHIPPING TIMES?
Our products comes from many sources and suppliers, U.S.A, Singapore, China. Therefore, shipping times will be varied depending on where you live. Most of our customers get their order within two weeks after fulfillment.
Note: Delivery may take 1 – 4 weeks to arrive so we appreciate your patience! This doesn’t include our 2-5 day processing time.
FREE SHIPPING AND REGISTERED SHIPPING?
We sourced our products directly from supplier, thus we can cut costs and provide you with free shipping. However, this saving comes with trade-off. With free shipping service, the orders may take longer time to arrive since the the manufacturer determines the shipping method. However, you will be given an option to use registered shipping, which can delivered faster to your shipping address at added cost.
WHY DID I ONLY RECEIVE PART OF MY ORDER?
If you ordered multiple items from multiple suppliers, they will be dispatched separately, and most probably arrive separately, but rest assured, they are on their way!
WHERE’S MY ORDER?
After your order is fulfilled, we will send an email to you with a shipping tracking number. If you opt for the registered shipping method, you can track it from supplier to your home country. However, for the free shipping method, you can only track the item until it leaves the manufacturer’s home country.
Most of the cases, the item will reach your shipping address within three weeks. However, there are rare case when the item reach customer after more than 30 days. If this happens, please contact us and we will investigate your order.
YOU SEND ME WRONG ITEM! HOW DO I RETURN/GET A REFUND/REORDER?
We rarely send wrong package, but mistake happens sometimes. Please reach out to our e-mail address, and we will resolve your order as soon as we can.
NOTE:Engraving process takes about 3-7 business days.And the personalized items can’t be returned, exchanged nor refunded.